FAQ

Right after you’re rendering job starts, a Stop button in the controller column will be activated. You can use this button at any time to stop your job.

After your submission, your render results will be instantly synced to your cloud folder.

It depends on your project file size. To start the job, our servers will first securely transfer project files to the render servers. If you are submitting a job containing large project files, start time will be a bit longer. As soon as the files have been transferred to our render servers, your job will start automatically.

First, please make sure you have installed our cloud application “RenderShare“ Then watch your cloud folder as all rendered frames will be instantly synced there.

Yes, you can change your render plan whenever you like but changing the render plan may take more time as it needs to check the available render nodes on the farm.

Theoretically, there is no limit to the number of render jobs you can send to our farm. However, some limitations exist regarding dedicated CPU power for each user. Therefore, if you submit a few large jobs in a short amount of time, one or more of them may be put in the queue and will only start when current running jobs are completed.

First, please charge your account to obtain a positive amount of render points. Then resume your render.

When you get negative render points, current running tasks of your project will be rendered completely but no new tasks will begin.

Just before contacting the live support, open job list and press the yellow button right in front of the job record, it usually tells you the failure reason but some error cannot be recognized sop please click on the Report Bug button and our technical assistance specialists will review the issue as soon as they can.

Progress bar is basically working with animation jobs but limited number of software's support this feature for still frames as well.

Every render job breaks into rendering tasks. The render progress will be updated with the completion of each task [frame] but you won’t be able to see any progress before that. If your job status changed to rendering this means your job is rendering with no issues and you can check your cloud folder to see the results.

On the “3D Software/Plugin Support“ page you will find the full list of supported 3D applications and their plugins. We regularly update the list so please check it from time to time to learn about any newly added plugins.

Not necessarily. Advanced options are designed to extend your control over the job submission process.

Of course not. You can submit as many submissions as you want for any single file.

Unfortunately, you cannot submit more than one zip package per job submission. However, you can upload multiple scenes in your ZIP file and upload them all at once. Then you just need to submit jobs for all the scenes separately.

Please contact us to get instructions on how to submit your job.

Boost Point is Render Boost’s render credit unit. One boost point is equal to 1 USD.

Please go to the Payment section in user panel and press “Do you have a coupon code “button. Enter your coupon code and, if valid, the coupon will be immediately applied to your BoostPoints.

Currently, both Credit Cards and PayPal payments are accepted through our online payment system also to send wires please contact or open a ticket with our sales department to obtain our banking details.

Every payment will be recorded in your Payment History section. You can also download your invoices here.

Open the Payment Section in your user panel, enter the desired amount, and proceed with your payment.

Yes, of course. Please check our “Pricing-Discount“ page for complete information.

Both render and project source files will be available for 10 days on our servers, after this time they will no longer be available. To extend this period, please contact our support team.

Simply quit RenderShare application and re open it, or use a Restart button in RenderShare

Please create a ticket with your job name so we can re-sync files from our server’s side.

There is no limit. You can sync results on any computer. Just install RenderShare and log in with your personal information.

We are proud to offer 24/7 live human support even on weekends and holidays. Send us a ticket, and we’ll get back to you in less than 15 minutes.

Your invoice details were provided when you registered. To change them, please go to the Edit Profile section.

Your username and email are user identification inputs and cannot be changed in your user panel. Should you need to make a change, please contact us.